Terms

Version November 2026. These terms apply to BlueSense reservations and orders. The Dutch version is legally binding.

1. Who we are

Daray Group VOF, trading as BlueSense.
Chamber of Commerce (KvK) 99398958
Postal address: Oudestraat 184d, 8261 CW Kampen, the Netherlands
Email: hello@bluesen.se

2. Reserving with a deposit

• You reserve a BlueSense with a €100 deposit. This creates a purchase agreement at the price shown on the site at the time of reserving.
• You pay the remaining amount (€549 with one antenna) only when your BlueSense is ready to ship. You'll receive a payment link by email for this.
• We ship your BlueSense after the remaining amount has been paid. If you don't pay the remaining amount within 14 days of our payment link, we may cancel the reservation; you will then get your deposit back.

3. Delivery time

Expected delivery is December 2026. This is an estimate, not a strict deadline. If delivery is delayed, we'll let you know right away. You may then cancel free of charge. If we don't deliver within 30 days of the expected delivery date, you can terminate the agreement and get back everything you paid.

4. Cancelling before shipping

Until shipping you can always cancel your reservation free of charge by emailing hello@bluesen.se. We refund your deposit within 14 days, using the same method you paid with.

5. Right of withdrawal after receipt

• After receipt you have a 14-day cooling-off period. Let us know within that period that you're withdrawing from the purchase, by email or using the form on the page Returns and warranty.
• During that time you may unpack and try the product as you would in a shop. Handle the product and packaging with care.
• Return the product complete within 14 days of notifying us. Register your return by email first; you'll then receive a return number and the return address. Return shipping costs are for you.
• We refund the full amount, including the original shipping costs, within 14 days of your notification. We may wait until we have received the product.
• If the product is damaged, incomplete or used more than needed to try it, we deduct the loss in value from the amount refunded.

6. Warranty

You have the statutory warranty: the product must do what you can reasonably expect of it. On top of that we give a 3-year warranty on manufacturing defects in the main unit and display. In case of a defect we repair or replace the part. Damage from incorrect installation, cut or damaged cables, moisture or drops is not covered by the extra warranty.

7. Use

BlueSense is an extra aid and no substitute for paying attention. You remain responsible for your own driving and for clearing the way for emergency services. BlueSense is a passive receiver. If you use it outside the Netherlands, check the rules of that country.

8. Complaints

Email your complaint to hello@bluesen.se. We respond within 3 working days and aim to resolve a complaint within 14 days. If we can't work it out together, you can also submit your complaint via the European ODR platform: ec.europa.eu/consumers/odr. These terms are governed by Dutch law.